al-kitab university

Citizens Affairs Division

Mustafa Shakr ouda |

Head of the Citizens Affairs Division

The Citizens Affairs Division serves as the link between the institution and the public. It was established based on the directives of the General Secretariat of the Council of Ministers, in line with the requirements of public interest and the improvement of government performance. This was approved under Ministerial Order No. (12872), issued on 25/10/2004. The division plays a pivotal role in receiving requests from citizens, employees, and students of various kinds, in addition to handling their complaints and grievances submitted to the Minister or the heads of departments. It is responsible for receiving citizens’ requests, inquiries, complaints, and suggestions, following up on them, and finding appropriate solutions in accordance with regulations and instructions, with the aim of achieving citizen satisfaction and improving the quality of services provided.

To be the ideal model in providing services to citizens and addressing their issues with full transparency and efficiency.

To work towards enhancing citizens’ trust in our institution by receiving all their inquiries and requests, following up on them with the relevant departments within the institution to provide rapid and optimal solutions, and contributing to the development of the service process.

  1. Receiving all requests, complaints, inquiries, and suggestions from citizens through the request form or by contacting the division official via email and phone number.

  2. Documenting each case in special records and digitally tracking them to ensure they are not lost.

  3. Transferring requests to the relevant departments or divisions within the institution and following up on their processing until completion.

  4. Providing citizens with the required information and data within authorized permissions.

  5. Preparing periodic (monthly/annual) reports on the division’s work, achievements, patterns of complaints, and observations, and presenting them to officials for making improvement decisions.

  6. Proposing new work mechanisms to facilitate service delivery procedures for citizens and improve their experience.

  1. Fill out the electronic form accurately with all required data.

  2. Your request will be registered and forwarded to the relevant administration.

  3. The division will follow up on your request and inform you of the outcome via the contact method registered in the form (phone, email).

Tips for the Citizen to Ensure Effective Follow-Up of Their Request

  • When submitting your request, ensure to clearly include all required details and information.

  • You may contact the Division by phone to follow up on the status of your request using the request number you received when filling out the form.

The Citizens Affairs Division is fully prepared to listen to you and work side by side to serve you and continuously improve our performance. We consider your feedback a motivation for us to develop and improve. To leave feedback, please contact us via email:
citizen@uoalkitab.edu.iq
or by phone:
+964 771 963 7725

Citizens Affairs Division Contact Form